Privacy Policy

This service (hereinafter referred to as "this service") is a prepaid wireless data communication service developed by TSIM TECH CO., LIMITED (hereinafter referred to as "TSIM TECH") and sold in Japan in partnership with InPlus Co., Ltd. (hereinafter referred to as "our company"). TSIM TECH is responsible for the wireless data communication service, billing and activation, and the selection of overseas roaming carriers, while our company is responsible for sales and agency services within Japan.
As our company will be responsible for managing and operating this service within Japan in relation to personal information protection (privacy policy), we would like to inform you of our efforts regarding this matter.
We believe that protecting the personal information of our customers and employees is our social responsibility, and in accordance with the Act on the Protection of Personal Information (hereinafter referred to as the "Personal Information Protection Act") and other laws and regulations, we have established and are operating a personal information protection management system, while always being aware of the latest trends in IT technology, changes in social demand, fluctuations in the economic environment, etc., in order to achieve continuous improvement. Personal information related to this service is stored by TSIM TECH and is not held by our company. We will provide TSIM TECH with operational guidance and advice in accordance with Japanese law.

◆Acquisition of personal information Our company acquires personal information (including information about individuals) primarily through the following methods, and uses and stores this information as personal data.
・Methods of acquiring information directly from the person in question ・Methods of acquiring information from a third party ・Methods of acquiring information based on the use of our services, etc. ・Methods of acquiring information using cookies, web beacons (including similar technologies), etc. ・Methods of acquiring information by recording phone calls, photographs, videos, etc. ・Methods of acquiring information based on other interactions with our company

◆How personal information will be used ・Provision of products and services by our company, and provision of after-sales service ・Use that is clearly recognized as a purpose of use in light of the purpose for which the personal information was acquired ・Billing and collection of various fees and protection of receivables ・Information necessary for advertising, publicity, and sales/solicitation ・Sweepstakes and campaigns ・CSR (corporate social responsibility) activities ・Management of contractual relationships with business partners ・Employment (including recruitment) and personnel management of employees, etc. Any other use necessary to carry out the business related to the preceding items.

◆Non-disclosure of personal information Except as specified in the previous section or as required by law, we will not disclose your personal information to a third party. However, for business purposes, we may entrust your personal information to a business partner in accordance with the standards described above.

◆ Management of personal information We will endeavor to understand external factors regarding the acquisition, use, storage, provision, deletion, disposal, etc., and will comply with the Act on the Protection of Personal Information, the guidelines on said Act in the economic and industrial sectors, and other relevant laws and regulations. In order to fulfill these requirements, we will formulate rules regarding the handling of personal data, the persons responsible/staff and their duties, etc., and will ensure that our employees comply with these rules and take organizational, personal, physical and technical safety control measures.

◆Complaints and inquiries about personal information If you have any complaints or inquiries about the handling of personal information, or if you wish to inquire about or correct personal information, please contact our personal information desk, and we will respond promptly within a reasonable scope.

◆ Entrustment of personal information We may entrust all or part of the handling of personal information to a third party or provide personal information to a third party within the scope of how personal information is used. In such cases, we will select an appropriate party and conclude an appropriate contract to ensure that the personal data is handled appropriately at the entrusted party, and will keep track of the handling status of personal data at the entrusted party in a timely manner.

◆Disclosure request procedures We will respond appropriately and promptly to disclosure request procedures stipulated by law. If you wish to disclose your own information, we will respond within a reasonable period and scope after confirming that you are the person making the request. However, there are cases where we cannot comply with a request for disclosure due to laws and regulations.

◆ Regarding correction, deletion, suspension of use, or erasure of personal information If you wish to correct, add to, or delete information about yourself regarding the personal data held by our company, we will first verify that you are the person making the request, and if the content is not factual, we will correct, add, or delete the information within a reasonable period of time and to a reasonable extent.
If you wish to suspend or delete your personal data held by our company, and any of the following applies, we will, after verifying that you are the person making the request, suspend or delete your information to the extent necessary to prevent the infringement of your rights and interests. However, we may be unable to comply with your request for suspension or deletion based on laws and regulations, or we may implement alternative measures permitted by law instead of suspension or deletion. Please note that if you suspend or delete all or part of your personal data, we may unfortunately be unable to provide you with the services you requested.

◆Regarding changes to the privacy policy - The contents of this privacy policy may be changed without notifying users.
・Unless otherwise specified by our company, the revised privacy policy will take effect from the time it is posted on this website.

◆Method and contact point for accepting requests for disclosure, etc. For inquiries regarding the handling of personal information, please contact the contact point listed below.
Depending on the content, a fee may be charged. Please check in advance before contacting us.

<Inquiry window> *About this service Address: 2F Square Building, 3-5-16 Shibuya, Shibuya-ku, Tokyo 150-0002
Inplus Inc. Personal Information Inquiry Desk
Mail:cs ★ esim-globals.com (Please change ★ to @ when replying)
*We will endeavour to respond within a maximum of 10 business days.
*Personal information for this service

TSIM TECH CO., LIMITED
Address: Unit 1101-1102, Times Tower, 928 Sheung Sha Wan Road, Lai Chi Kok, Kowloon, Hong Kong
WhatsApp/Telegram: +852 6014 0451
Mail: adminhk★tsimtech.com (Please change ★ to ＠ when replying)
*We will endeavour to respond within a maximum of 10 business days.