Cancellations and Refunds

■ Cancellation Policy
＊In principle, cancellations cannot be made after applying for SIM card changes or reissuance (for prepaid services, SIM card changes or reissuance are not available).
However, exceptions will be made in the following cases:
・If no communication, including an email with the data plan or data top-up details, has been sent from us after payment is completed.
　→ You must contact us in writing with your name, email address, and order number.
　If we approve the cancellation request and it involves a partial or full refund, we will process the necessary refund within 30 days from the date we receive the written cancellation request.

＊As the contracted device is limited, cancellations cannot be made even before use if the product is used with an unsupported device due to its nature.

＊Cancellation is not possible until the minimum contract period (the period from the service start date) has expired.

■ Refund Policy
＊We will issue a refund if it can be confirmed that the eSIM was used with an unlocked device listed on our guaranteed supported devices page.
In addition, we will issue a refund if the conditions specified in the above cancellation policy are met.

＊We will not provide any refund for eSIM profiles or their associated data plans that were deleted due to the subscriber’s negligence.

＊We will not provide any refund for data plans or data top-ups that have already been used, except in cases caused by our willful misconduct or gross negligence.