Terms and Conditions (Terms of Use)
Terms and Conditions (Terms of Use)
Japan & GlobaleSIM Terms of Use InPlus Co., Ltd. (hereinafter referred to as "our company") provides the Japan & GlobaleSIM (hereinafter referred to as "this service") under the following terms and conditions (hereinafter referred to as "these terms") as set forth below.
This service is a prepaid wireless data communication service developed by TSIMTECHCO.,LIMITED (hereinafter referred to as "TSIMTECH") and sold in Japan through a business partnership and joint development with our company. TSIMTECH is responsible for the wireless data communication service, billing and activation work, and overseas roaming carrier selection work, while our company is responsible for sales, agency work, and product development services in Japan.
Article 1 (Definition)
The terms used in these Terms and Conditions are defined as follows:
"This Service" refers to the prepaid wireless data communication service provided by our company.
"eSIM" refers to the service to activate components installed in a terminal purchased pursuant to these Terms and Conditions, and is separately referred to in Article 12 (eSIM).
"Contractor" refers to an individual who uses the Service.
"Purchaser" means an individual who purchases an eSIM to use the Service.
"Mobile Phone Carrier" means a mobile phone carrier that has entered into an interconnection agreement or other agreement with TSIMTECH for the provision of wireless data communications.
"Wireless data communications" refers to wireless data communications provided by mobile phone carriers for the transmission of codes using a packet switching method.
"Subscriber Line" means the telecommunications line used by the Subscriber based on the contract for this Service.
"Terminal Equipment" refers to terminal facilities of a type specified in the Regulations Concerning Technical Standards Conformity Certification for Terminal Equipment (Ministry of Internal Affairs and Communications Ordinance No. 15 of 2004).
Article 2 (These Terms)
The Subscriber shall use the Service in accordance with these Terms and Conditions and any other provisions related to the Service.
The Company may change these Terms. In such cases, the terms of use of the Service will be governed by the changed Terms.
If these Terms and Conditions are changed, they will be published on our website or through the Service, and the changed Terms and Conditions will come into effect from the revision date specified at the time of publication.
This service and its contents may be changed or terminated without notice.
These terms and conditions are written in Japanese, and in the event of any discrepancies between the translated version of these terms and conditions and the Japanese version, the contents of the Japanese version shall take precedence.
Article 3 (Policy on handling of personal information)
The Company will use personal information acquired from the Subscriber within the scope of the purposes of use set out in the Company's "Handling of Personal Information," and the Subscriber shall apply for the Service with his/her consent.
Article 4 (Application for this Service and Period of Use)
The contract for the Service shall be established when the Purchaser agrees to these Terms and Conditions, applies for the Service in a manner designated by the Company, and the Company registers the Purchaser as a subscriber. However, if the eSIM purchased by the Purchaser has an activation setting date, the Purchaser shall apply for the Service in a manner designated by the Company by the setting date.
If the eSIM purchased by the purchaser has an activation setting date, the Company will consider the purchaser to have abandoned this service if the purchaser does not activate it by that date. In addition, if the eSIM has an expiration date, the Company will consider the purchaser to have abandoned this service if the purchaser does not activate it by that date. When the purchaser abandons this service, the Company will not refund the purchase price of the eSIM to the purchaser.
If the Contractor wishes to increase the data capacity of the Contract Line, or to select the data capacity of the Contract Line for a product that allows the Contract Period and the country of use to be selected, the Contractor shall
By applying in the specified manner and having our company accept it, the data capacity of the contract line will be increased and the available period will be renewed. Please note that our business partner, TSIMTECH, will be fully responsible for handling all of our company's acceptances.
Article 5 (Acceptance of application for use of this service)
With regard to the application stipulated in Article 4 (Application for this Service and Period of Use), if the Company finds that the Purchaser falls under any of the following, the Company may not accept the application, and the applicant for this Service shall acknowledge this in advance: - If there is a false statement, error, omission or input omission in the application.
- If your eligibility to use this service or any of our other services has been suspended or revoked in the past.
- Any other case in which the Company determines that there is an impediment to business operations or technical issues.
Article 6 (Use of the Service)
Except as expressly provided in these Terms and Conditions, the User shall be solely responsible for the information transmitted through the Service and for the use of the Service, and shall not cause any inconvenience or damage to other Users, third parties or the Company.
If a Contractor causes damage to another Contractor, a third party or the Company in connection with the use of the Service, or if a dispute arises between a Contractor and another Contractor or a third party, the Contractor shall compensate for such damage or resolve such dispute at its own expense and responsibility, and shall not cause any inconvenience or damage to the Company.
Article 7 (Communication Area)
The communication area of this service is the same as the communication area of the mobile phone carrier. This service can be used only when the connected terminal device is within the communication area. However, even if you are within the communication area, you may not be able to communicate in places where radio waves are difficult to transmit, such as indoors, underground parking lots, behind buildings, tunnels, and mountainous areas.
In the case of the preceding paragraph, the User shall not be entitled to claim any damages from the Company due to the inability to use the Service, except in cases where such damages are caused by the Company's intentional or gross negligence.
Article 8 (Communication Time Restrictions)
・When communications traffic is significantly congested, we may restrict communication time or the use of communications in specific areas.
・In the case of the preceding paragraph, in order to give priority to communications necessary for disaster prevention or relief, for securing transportation, communications or power supplies, or for maintaining order in the event of or in the event of a natural disaster, incident or other emergency, or communications containing matters requiring urgency for the public interest, measures may be taken to suspend the use of communications (including measures to suspend communications to subscriber lines, etc. in specific areas) using devices other than mobile wireless devices (limited to those designated by us or mobile phone carriers in consultation with such institutions) used by institutions designated by the Minister of Internal Affairs and Communications in a public notice pursuant to the provisions of the Enforcement Regulations of the Telecommunications Business Act.
・In order to ensure fair usage and the smooth provision of the Service, we may restrict communication speeds and volumes when data communication traffic exceeds the network bandwidth limit.
In the case of the preceding paragraph, the Contractor shall not be entitled to claim any damages from the Company due to restrictions on communication time, etc.
Article 9 (Restrictions on communication usage)
・We may temporarily restrict communications in the event of unavoidable technical, maintenance or other business reasons, or in the event that restrictions on communications use are imposed by mobile phone carriers.
- In the case of the preceding paragraph, the contractor shall not be able to claim any damages from the Company for any restriction on communications, except in cases where the restriction is caused by the Company's intentional or gross negligence.
Article 10 (International Roaming)
- The subscriber can use international roaming to enjoy wireless data communication services.
When using international roaming, the Contractor is required to pay the international roaming charges set by the Company. In this case, the communication time, amount of information or number of communications related to the calculation of the international roaming charges will be measured by the equipment of the foreign telecommunications carrier related to the international roaming or by the equipment of the Company.
・Even if you are within an area designated by a foreign telecommunications carrier for international roaming, you may not be able to communicate in places where radio waves are difficult to propagate, such as indoors or in mountainous areas.
- The use of international roaming may be restricted by foreign laws and regulations or the terms and conditions of contracts established by foreign telecommunications carriers.
- With regard to the amount of damages incurred as a result of not being able to use international roaming, we will only be liable in accordance with Article 21 (Limitation of the scope of compensation provided by us) if the case falls under that provision, and we will not be liable for any other damages.
- International roaming service areas and other terms of service will be determined separately by our company.
Article 11 (Communication speed, etc.)
The Subscriber acknowledges that the communication speeds specified by the Company for the Service do not indicate the upper limit of the actual communication speeds, and that the communication speeds may change and decrease due to the connection conditions, the eSIM used by the Subscriber, the information and communications devices, the network environment, and other reasons.
Communication speeds are provided on a best-effort basis, and actual communication speeds may vary depending on the communication environment and network congestion.
We do not guarantee any communication speed for this service.
Article 12 (eSIM)
The use of this service requires the use of a GSMA standard-compliant RSP function built into a smartphone or a similar device, or a carrier profile for a terminal-embedded subscriber identity module with that function.
The contractor shall bear the cost of any damages caused by insufficient management of the eSIM by the contractor, errors in use, use by a third party, etc., and the Company shall not be liable for such damages. Furthermore, all charges incurred due to the use of the eSIM by a third party shall be borne by the contractor who is responsible for the management of the SIM in question.
We cannot provide any guarantee for eSIM failure regardless of the reason attributable to the contractor. However, if the failure occurs due to reasons of our company, we will be obligated to replace the eSIM at our expense (exchange with a different type of eSIM is not possible. The same applies below).
The Contractor shall not read, change or erase the Contractor Identification Number (ICCID) or other information registered in the eSIM.
The contractor shall not make any changes or damages to the eSIM that may cause disruption to the business of the Company, mobile phone carriers, or third parties. If the eSIM breaks down due to reasons attributable to the contractor, the contractor shall bear the cost of replacement. In this case, the contractor shall pay the cost of replacement to the Company.
The Contractor agrees in advance that, except in the cases set forth in the preceding paragraph, eSIMs cannot be returned or exchanged.
Article 13 (Interruption of Service)
We may suspend provision of the Service if any of the following circumstances apply:
- When it is unavoidable for the maintenance or construction of telecommunications equipment.
- When restricting communication usage pursuant to Article 8 (Restrictions on communication time) or Article 9 (Restrictions on communication usage).
- When communication usage is restricted by the terms and conditions of the mobile phone carrier.
We will not provide compensation for damages or refund all or part of the fees for the Service for any interruption in use based on this Article.
Article 14 (Suspension of use)
If a Subscriber falls under any of the following circumstances, the Company may suspend provision of the Service for a period determined by the Company.
- When it is discovered that false information has been provided in the documents specified by our company when applying for this service, or when there is suspicion of fraudulent use based on the contents of the documents specified by our company.
- When any act is performed that significantly interferes with or is likely to interfere with our business or the telecommunications facilities related to this Service.
- When the Service is used in a manner that causes serious disruption to other subscribers.
- When this service is used in an illegal manner.
- When the Company determines that there has been a violation of the provisions of the subscriber's obligations set out in these Terms and Conditions.
- When the Company determines that the Contractor has violated the provisions of the Contractor's obligations set out in these Terms and Conditions in the use of other telecommunications services for which the Contractor has or has had a contract with the Company.
- In addition to the above, when the Company determines that the content violates public order and good morals, infringes the rights of a third party, or interferes with or is likely to interfere with the performance of the Company's business related to the Company's services or with the Company's telecommunications facilities.
Article 15 (Termination of the Service Agreement by the Company)
- If a Subscriber whose provision of the Service has been suspended pursuant to the provisions of Paragraph 1 of the preceding Article has not yet resolved the matter, the Company may cancel the Service Agreement.
・If a subscriber falls under any of the provisions of paragraph 1 of the preceding article and the Company recognizes that such fact is causing a significant hindrance to the performance of the Company's business, the Company may terminate the service agreement without suspending use, notwithstanding the provisions of the preceding paragraph.
- If the Company determines that the Subscriber has violated the provisions of the Act on Prevention of Unauthorized Use of Mobile Phones, or that the Subscriber is using or is likely to use the Service for unauthorized purposes, the Company will cancel the contract.
When we intend to terminate the contract pursuant to the provisions of the preceding three paragraphs, we will notify the contractor in advance.
Article 16 (Cancellation)
The Subscriber agrees in advance that the contract for the Service cannot be terminated during the validity period of the Service.
If you are unable to receive the replaced eSIM upon eSIM exchange, this Service will be cancelled on the date separately specified by our company.
Article 17 (Fees)
Unless otherwise specified in these Terms and Conditions, when applying to use the Service, the Subscriber shall pay to the Company the fee for using the Service (hereinafter referred to as the "Usage Fee") in accordance with the amount, payment method and other conditions specified by the Company, as specified in the Individual Provisions.
The Company may, at its sole discretion, change the amount of the service fee, the payment method, and other terms and conditions at any time. If the Company makes such changes, the Company will notify the User in advance or will publicly announce the changes in a manner specified by the Company.
Unless otherwise expressly stated by us, under no circumstances shall we be obligated to refund any usage fees already paid to the Subscriber.
If the Subscriber does not pay the service fee under these Terms, the Subscriber may not use the Service.
Article 18 (Calculation of fees and surcharges, etc.)
The method of calculation and payment of fees will be determined separately by our company. Furthermore, such information will be posted at a place designated by our company.
Article 19 (Changes in fees, etc.)
The Company may change the fees and payment methods for the Service by notifying the Subscriber in advance in a manner that the Company deems appropriate. However, the Company may, instead of notifying the Subscriber, post details of any changes to the fees and payment methods for the Service on its website or in a place that the Company deems appropriate.
Article 20 (eSIM Management, etc.)
The Contractor shall be responsible for the management and use of the eSIM acquired from the Company. The Contractor shall be solely responsible for any loss or damage incurred by the Contractor or a third party due to the Contractor's improper management or use of the eSIM, and the Company shall not be liable for any such loss or damage.
If the Contractor discovers that the Contractor's eSIM is being used by a third party, the Contractor shall immediately notify the Company and follow the Company's instructions. The Contractor shall be solely responsible for any loss or damage incurred by the Contractor or a third party due to the use of the Contractor's eSIM by a third party, and the Company shall not be liable for any such loss or damage.
Article 21 (Limitation of scope of compensation provided by the Company)
If the Company causes damage to a Subscriber due to reasons attributable to the Company, the Company shall be liable for direct and ordinary damage suffered by the Subscriber up to the amount of the service fee for the Service, but shall not be liable for special damages such as lost profits, regardless of the foreseeability thereof.
Article 22 (Disclaimer)
・During the repair or restoration of telecommunications, the contents of speed dial numbers, messages, data, information, etc. stored in the telecommunications equipment may change or be lost. If damage is caused by this, the Company shall not be liable for compensation for such damage, except in cases where such damage is caused by the Company's willful misconduct or gross negligence.
- Even if changes to these Terms and Conditions require the modification or alteration of terminal equipment, we will not bear the costs required for such modifications, etc.
Article 23 (Our Maintenance Responsibility)
We will endeavor to ensure that our telecommunications facilities comply with the Business Telecommunications Facilities Regulations (Postal Ministry Order No. 30 of 1985).
Article 24 (Contractor's Maintenance Responsibility and Terminals)
The Contractor shall maintain the Terminal Equipment so that it complies with the technical standards and technical conditions set by our company.
In addition to the provisions of the preceding paragraph, the contractor shall maintain the terminal equipment (limited to mobile radio equipment) so that it complies with the Radio Equipment Regulations.
The Contractor shall be responsible for maintaining terminal equipment (limited to mobile radio devices) or telecommunications equipment (limited to mobile radio devices) in a state free from the threat of information security infringement.
This service can only be used on unlocked eSIM-compatible devices that are compatible with the communication system and frequency of the country in which you wish to use the service. In addition, the OS of the device must be the version specified in the Individual Provisions or a newer version. If the subscriber's device does not support eSIM, if the subscriber's SIM lock is not unlocked, or if the subscriber's device does not have the required version of the OS, you will not be able to use this service even if you have paid the usage fee.
If the Contractor uses a different device due to a model change or repair, etc., the Contractor will not be able to continue to use the Service on the new device even during the subscription period. In order to use the Service, the Contractor must apply again and pay the subscription fee.
Article 25 (Limits of Warranty)
With regard to the use of communications, we cannot guarantee the quality of communications related to the telecommunications equipment of contracted operators connected via interconnection points, etc., other than our telecommunications equipment.
Due to the state of technology relating to the Internet and computers, the state of technology relating to infrastructure such as communication lines, and the high level of complexity of the network itself, we cannot guarantee that the Service will be free of defects at the current general level of technology.
Article 26 (Support)
The Company will provide the Subscriber with technical support regarding the use of the Service as specified by the Company.
Except as set forth in the preceding paragraph, the Company shall not be obligated to provide any technical services to the Subscriber, whether such services include maintenance, debugging, updates or upgrades.
Article 27 (Prohibited matters)
The User shall not engage in the following acts when using the Service:
Any act that infringes the copyrights or other intellectual property rights of other contractors, third parties, or our company.
Any act violating the property, privacy or portrait rights of other contract holders or third parties.
Any act that discriminates against or libels other subscribers or third parties, or damages their reputation or credibility.
Any act that may lead to crimes such as fraud.
The act of transmitting or posting images, documents, etc. that are obscene, child pornography, or child abuse.
The act of sending or posting information that is contrary to the facts, or the act of falsifying or deleting information.
Any commercial activity through or in relation to the Service, or any activity intended to prepare for such activity, that has not been approved in advance by the Company.
Any act that interferes with the operation of this Service or servers or other facilities managed by a third party.
Sending advertising or soliciting e-mails to other subscribers or third parties without permission, sending large volumes of e-mails that disrupt the sending and receiving of e-mails by other subscribers or third parties, or sending e-mails that are or may be offensive to the recipients (harassing e-mails).
The act of using or providing harmful programs such as computer viruses, or the act of supporting, promoting or recommending such acts.
Any act that violates laws and regulations or public order and morals (prostitution, violence, cruelty, etc.), or that causes detriment to other subscribers or third parties.
Acts such as transferring, leasing, reselling, changing the name, establishing a pledge or using the Service as collateral, etc. Acts that encourage the acts specified in the preceding items and acts that the Company determines may fall under any of the preceding items. Other acts that the Company determines to be inappropriate.
Article 28 (Transmission of location information)
If, during communication between the subscriber's line and a connection point installed by the mobile phone carrier between the Company and TSIMTECH for wireless data communications, the telecommunications equipment related to the Company requests location information (meaning information related to the location of the mobile wireless device connected to the subscriber's line; the same applies hereinafter in this Article) in a manner separately specified by the mobile phone carrier, the subscriber agrees in advance that location information will be sent to that connection point only if the subscriber has made settings in advance for the sending of location information to the Company.
We shall not be liable for any damages arising from the location information transmitted pursuant to the provisions of the preceding paragraph, regardless of the cause.
Article 29 (Information Collection)
The Company may collect and use information necessary to provide the Subscriber with technical support, etc. in relation to the Service. The Subscriber acknowledges in advance that the Company may not be able to provide sufficient technical support, etc. if the Subscriber does not provide necessary information.
Article 30 (Contractor Verification)
When purchasing an eSIM, the Purchaser may be required to present identification documents as requested by the Company.
If the service falls under the provisions of the Act on Prevention of Unauthorized Use of Mobile Phones, the purchaser must present official identification documents for the subscriber as provided for in the said Act.
Article 31 (Discontinuation of the Service)
We may change, add to or discontinue all or part of this Service.
When discontinuing the Service pursuant to the provisions of the preceding paragraph, the Company will notify the User a reasonable amount of time in advance.
Article 32 (Changes to the technical specifications of the Service, etc.)
Even if it becomes necessary to modify or remove the eSIM used by the Subscriber due to changes in the technical specifications or other terms of service related to the Service or the renewal of telecommunications equipment, the Company shall not bear the costs required for such modification or removal.
Article 33 (Prohibition of Transfer)
The Contractor may not transfer its status as a Contractor or the rights and obligations it has under these Terms to a third party without the prior consent of the Company.
Article 34 (Severability)
If any part of these Terms is found to be invalid or unenforceable, the validity of the remainder of these Terms will not be affected and will remain valid and enforceable according to their terms.
Article 35 (Consultation)
If any doubt arises regarding the Service or these Terms and Conditions, the Company and the Contractor shall negotiate in good faith to resolve the matter.
Article 36 (agreed jurisdiction)
If litigation arises between the Subscriber and the Company in relation to these Terms and Conditions, the Tokyo District Court or the Tokyo Summary Court shall be the exclusive court of first instance.
Article 37 (Governing Law)
The establishment, validity, performance and interpretation of these Terms and Conditions shall be governed by the laws of Japan.
Established on August 1, 2023
Last updated: June 28, 2024
◆Domestic distributor in Japan: Inplus Co., Ltd. (Japan)
Shibuya Square Building, 3-5-16 Shibuya, Shibuya-ku, Tokyo 150-0002
Article 5 (Acceptance of application for use of this service)
With regard to the application stipulated in Article 4 (Application for this Service and Period of Use), if the Company finds that the Purchaser falls under any of the following, the Company may not accept the application, and the applicant for this Service shall acknowledge this in advance: - If there is a false statement, error, omission or input omission in the application.
- If your eligibility to use this service or any of our other services has been suspended or revoked in the past.
- Any other case in which the Company determines that there is an impediment to business operations or technical issues.
Article 6 (Use of the Service)
Except as expressly provided in these Terms and Conditions, the User shall be solely responsible for the information transmitted through the Service and for the use of the Service, and shall not cause any inconvenience or damage to other Users, third parties or the Company.
If a Contractor causes damage to another Contractor, a third party or the Company in connection with the use of the Service, or if a dispute arises between a Contractor and another Contractor or a third party, the Contractor shall compensate for such damage or resolve such dispute at its own expense and responsibility, and shall not cause any inconvenience or damage to the Company.
Article 7 (Communication Area)
The communication area of this service is the same as the communication area of the mobile phone carrier. This service can be used only when the connected terminal device is within the communication area. However, even if you are within the communication area, you may not be able to communicate in places where radio waves are difficult to transmit, such as indoors, underground parking lots, behind buildings, tunnels, and mountainous areas.
In the case of the preceding paragraph, the User shall not be entitled to claim any damages from the Company due to the inability to use the Service, except in cases where such damages are caused by the Company's intentional or gross negligence.
Article 8 (Communication Time Restrictions)
・When communications traffic is significantly congested, we may restrict communication time or the use of communications in specific areas.
・In the case of the preceding paragraph, in order to give priority to communications necessary for disaster prevention or relief, for securing transportation, communications or power supplies, or for maintaining order in the event of or in the event of a natural disaster, incident or other emergency, or communications containing matters requiring urgency for the public interest, measures may be taken to suspend the use of communications (including measures to suspend communications to subscriber lines, etc. in specific areas) using devices other than mobile wireless devices (limited to those designated by us or mobile phone carriers in consultation with such institutions) used by institutions designated by the Minister of Internal Affairs and Communications in a public notice pursuant to the provisions of the Enforcement Regulations of the Telecommunications Business Act.
・In order to ensure fair usage and the smooth provision of the Service, we may restrict communication speeds and volumes when data communication traffic exceeds the network bandwidth limit.
In the case of the preceding paragraph, the Contractor shall not be entitled to claim any damages from the Company due to restrictions on communication time, etc.
Article 9 (Restrictions on communication usage)
・We may temporarily restrict communications in the event of unavoidable technical, maintenance or other business reasons, or in the event that restrictions on communications use are imposed by mobile phone carriers.
- In the case of the preceding paragraph, the contractor shall not be able to claim any damages from the Company for any restriction on communications, except in cases where the restriction is caused by the Company's intentional or gross negligence.
Article 10 (International Roaming)
- The subscriber can use international roaming to enjoy wireless data communication services.
When using international roaming, the Contractor is required to pay the international roaming charges set by the Company. In this case, the communication time, amount of information or number of communications related to the calculation of the international roaming charges will be measured by the equipment of the foreign telecommunications carrier related to the international roaming or by the equipment of the Company.
・Even if you are within an area designated by a foreign telecommunications carrier for international roaming, you may not be able to communicate in places where radio waves are difficult to propagate, such as indoors or in mountainous areas.
- The use of international roaming may be restricted by foreign laws and regulations or the terms and conditions of contracts established by foreign telecommunications carriers.
- With regard to the amount of damages incurred as a result of not being able to use international roaming, we will only be liable in accordance with Article 21 (Limitation of the scope of compensation provided by us) if the case falls under that provision, and we will not be liable for any other damages.
- International roaming service areas and other terms of service will be determined separately by our company.
Article 11 (Communication speed, etc.)
The Subscriber acknowledges that the communication speeds specified by the Company for the Service do not indicate the upper limit of the actual communication speeds, and that the communication speeds may change and decrease due to the connection conditions, the eSIM used by the Subscriber, the information and communications devices, the network environment, and other reasons.
Communication speeds are provided on a best-effort basis, and actual communication speeds may vary depending on the communication environment and network congestion.
We do not guarantee any communication speed for this service.
Article 12 (eSIM)
The use of this service requires the use of a GSMA standard-compliant RSP function built into a smartphone or a similar device, or a carrier profile for a terminal-embedded subscriber identity module with that function.
The contractor shall bear the cost of any damages caused by insufficient management of the eSIM by the contractor, errors in use, use by a third party, etc., and the Company shall not be liable for such damages. Furthermore, all charges incurred due to the use of the eSIM by a third party shall be borne by the contractor who is responsible for the management of the SIM in question.
We cannot provide any guarantee for eSIM failure regardless of the reason attributable to the contractor. However, if the failure occurs due to reasons of our company, we will be obligated to replace the eSIM at our expense (exchange with a different type of eSIM is not possible. The same applies below).
The Contractor shall not read, change or erase the Contractor Identification Number (ICCID) or other information registered in the eSIM.
The contractor shall not make any changes or damages to the eSIM that may cause disruption to the business of the Company, mobile phone carriers, or third parties. If the eSIM breaks down due to reasons attributable to the contractor, the contractor shall bear the cost of replacement. In this case, the contractor shall pay the cost of replacement to the Company.
The Contractor agrees in advance that, except in the cases set forth in the preceding paragraph, eSIMs cannot be returned or exchanged.
Article 13 (Interruption of Service)
We may suspend provision of the Service if any of the following circumstances apply:
- When it is unavoidable for the maintenance or construction of telecommunications equipment.
- When restricting communication usage pursuant to Article 8 (Restrictions on communication time) or Article 9 (Restrictions on communication usage).
- When communication usage is restricted by the terms and conditions of the mobile phone carrier.
We will not provide compensation for damages or refund all or part of the fees for the Service for any interruption in use based on this Article.
Article 14 (Suspension of use)
If a Subscriber falls under any of the following circumstances, the Company may suspend provision of the Service for a period determined by the Company.
- When it is discovered that false information has been provided in the documents specified by our company when applying for this service, or when there is suspicion of fraudulent use based on the contents of the documents specified by our company.
- When any act is performed that significantly interferes with or is likely to interfere with our business or the telecommunications facilities related to this Service.
- When the Service is used in a manner that causes serious disruption to other subscribers.
- When this service is used in an illegal manner.
- When the Company determines that there has been a violation of the provisions of the subscriber's obligations set out in these Terms and Conditions.
- When the Company determines that the Contractor has violated the provisions of the Contractor's obligations set out in these Terms and Conditions in the use of other telecommunications services for which the Contractor has or has had a contract with the Company.
- In addition to the above, when the Company determines that the content violates public order and good morals, infringes the rights of a third party, or interferes with or is likely to interfere with the performance of the Company's business related to the Company's services or with the Company's telecommunications facilities.
Article 15 (Termination of the Service Agreement by the Company)
- If a Subscriber whose provision of the Service has been suspended pursuant to the provisions of Paragraph 1 of the preceding Article has not yet resolved the matter, the Company may cancel the Service Agreement.
・If a subscriber falls under any of the provisions of paragraph 1 of the preceding article and the Company recognizes that such fact is causing a significant hindrance to the performance of the Company's business, the Company may terminate the service agreement without suspending use, notwithstanding the provisions of the preceding paragraph.
- If the Company determines that the Subscriber has violated the provisions of the Act on Prevention of Unauthorized Use of Mobile Phones, or that the Subscriber is using or is likely to use the Service for unauthorized purposes, the Company will cancel the contract.
When we intend to terminate the contract pursuant to the provisions of the preceding three paragraphs, we will notify the contractor in advance.
Article 16 (Cancellation)
The Subscriber agrees in advance that the contract for the Service cannot be terminated during the validity period of the Service.
If you are unable to receive the replaced eSIM upon eSIM exchange, this Service will be cancelled on the date separately specified by our company.
Article 17 (Fees)
Unless otherwise specified in these Terms and Conditions, when applying to use the Service, the Subscriber shall pay to the Company the fee for using the Service (hereinafter referred to as the "Usage Fee") in accordance with the amount, payment method and other conditions specified by the Company, as specified in the Individual Provisions.
The Company may, at its sole discretion, change the amount of the service fee, the payment method, and other terms and conditions at any time. If the Company makes such changes, the Company will notify the User in advance or will publicly announce the changes in a manner specified by the Company.
Unless otherwise expressly stated by us, under no circumstances shall we be obligated to refund any usage fees already paid to the Subscriber.
If the Subscriber does not pay the service fee under these Terms, the Subscriber may not use the Service.
Article 18 (Calculation of fees and surcharges, etc.)
The method of calculation and payment of fees will be determined separately by our company. Furthermore, such information will be posted at a place designated by our company.
Article 19 (Changes in fees, etc.)
The Company may change the fees and payment methods for the Service by notifying the Subscriber in advance in a manner that the Company deems appropriate. However, the Company may, instead of notifying the Subscriber, post details of any changes to the fees and payment methods for the Service on its website or in a place that the Company deems appropriate.
Article 20 (eSIM Management, etc.)
The Contractor shall be responsible for the management and use of the eSIM acquired from the Company. The Contractor shall be solely responsible for any loss or damage incurred by the Contractor or a third party due to the Contractor's improper management or use of the eSIM, and the Company shall not be liable for any such loss or damage.
If the Contractor discovers that the Contractor's eSIM is being used by a third party, the Contractor shall immediately notify the Company and follow the Company's instructions. The Contractor shall be solely responsible for any loss or damage incurred by the Contractor or a third party due to the use of the Contractor's eSIM by a third party, and the Company shall not be liable for any such loss or damage.
Article 21 (Limitation of scope of compensation provided by the Company)
If the Company causes damage to a Subscriber due to reasons attributable to the Company, the Company shall be liable for direct and ordinary damage suffered by the Subscriber up to the amount of the service fee for the Service, but shall not be liable for special damages such as lost profits, regardless of the foreseeability thereof.
Article 22 (Disclaimer)
・During the repair or restoration of telecommunications, the contents of speed dial numbers, messages, data, information, etc. stored in the telecommunications equipment may change or be lost. If damage is caused by this, the Company shall not be liable for compensation for such damage, except in cases where such damage is caused by the Company's willful misconduct or gross negligence.
- Even if changes to these Terms and Conditions require the modification or alteration of terminal equipment, we will not bear the costs required for such modifications, etc.
Article 23 (Our Maintenance Responsibility)
We will endeavor to ensure that our telecommunications facilities comply with the Business Telecommunications Facilities Regulations (Postal Ministry Order No. 30 of 1985).
Article 24 (Contractor's Maintenance Responsibility and Terminals)
The Contractor shall maintain the Terminal Equipment so that it complies with the technical standards and technical conditions set by our company.
In addition to the provisions of the preceding paragraph, the contractor shall maintain the terminal equipment (limited to mobile radio equipment) so that it complies with the Radio Equipment Regulations.
The Contractor shall be responsible for maintaining terminal equipment (limited to mobile radio devices) or telecommunications equipment (limited to mobile radio devices) in a state free from the threat of information security infringement.
This service can only be used on unlocked eSIM-compatible devices that are compatible with the communication system and frequency of the country in which you wish to use the service. In addition, the OS of the device must be the version specified in the Individual Provisions or a newer version. If the subscriber's device does not support eSIM, if the subscriber's SIM lock is not unlocked, or if the subscriber's device does not have the required version of the OS, you will not be able to use this service even if you have paid the usage fee.
If the Contractor uses a different device due to a model change or repair, etc., the Contractor will not be able to continue to use the Service on the new device even during the subscription period. In order to use the Service, the Contractor must apply again and pay the subscription fee.
Article 25 (Limits of Warranty)
With regard to the use of communications, we cannot guarantee the quality of communications related to the telecommunications equipment of contracted operators connected via interconnection points, etc., other than our telecommunications equipment.
Due to the state of technology relating to the Internet and computers, the state of technology relating to infrastructure such as communication lines, and the high level of complexity of the network itself, we cannot guarantee that the Service will be free of defects at the current general level of technology.
Article 26 (Support)
The Company will provide the Subscriber with technical support regarding the use of the Service as specified by the Company.
Except as set forth in the preceding paragraph, the Company shall not be obligated to provide any technical services to the Subscriber, whether such services include maintenance, debugging, updates or upgrades.
Article 27 (Prohibited matters)
The User shall not engage in the following acts when using the Service:
Any act that infringes the copyrights or other intellectual property rights of other contractors, third parties, or our company.
Any act violating the property, privacy or portrait rights of other contract holders or third parties.
Any act that discriminates against or libels other subscribers or third parties, or damages their reputation or credibility.
Any act that may lead to crimes such as fraud.
The act of transmitting or posting images, documents, etc. that are obscene, child pornography, or child abuse.
The act of sending or posting information that is contrary to the facts, or the act of falsifying or deleting information.
Any commercial activity through or in relation to the Service, or any activity intended to prepare for such activity, that has not been approved in advance by the Company.
Any act that interferes with the operation of this Service or servers or other facilities managed by a third party.
Sending advertising or soliciting e-mails to other subscribers or third parties without permission, sending large volumes of e-mails that disrupt the sending and receiving of e-mails by other subscribers or third parties, or sending e-mails that are or may be offensive to the recipients (harassing e-mails).
The act of using or providing harmful programs such as computer viruses, or the act of supporting, promoting or recommending such acts.
Any act that violates laws and regulations or public order and morals (prostitution, violence, cruelty, etc.), or that causes detriment to other subscribers or third parties.
Acts such as transferring, leasing, reselling, changing the name, establishing a pledge or using the Service as collateral, etc. Acts that encourage the acts specified in the preceding items and acts that the Company determines may fall under any of the preceding items. Other acts that the Company determines to be inappropriate.
Article 28 (Transmission of location information)
If, during communication between the subscriber's line and a connection point installed by the mobile phone carrier between the Company and TSIMTECH for wireless data communications, the telecommunications equipment related to the Company requests location information (meaning information related to the location of the mobile wireless device connected to the subscriber's line; the same applies hereinafter in this Article) in a manner separately specified by the mobile phone carrier, the subscriber agrees in advance that location information will be sent to that connection point only if the subscriber has made settings in advance for the sending of location information to the Company.
We shall not be liable for any damages arising from the location information transmitted pursuant to the provisions of the preceding paragraph, regardless of the cause.
Article 29 (Information Collection)
The Company may collect and use information necessary to provide the Subscriber with technical support, etc. in relation to the Service. The Subscriber acknowledges in advance that the Company may not be able to provide sufficient technical support, etc. if the Subscriber does not provide necessary information.
Article 30 (Contractor Verification)
When purchasing an eSIM, the Purchaser may be required to present identification documents as requested by the Company.
If the service falls under the provisions of the Act on Prevention of Unauthorized Use of Mobile Phones, the purchaser must present official identification documents for the subscriber as provided for in the said Act.
Article 31 (Discontinuation of the Service)
We may change, add to or discontinue all or part of this Service.
When discontinuing the Service pursuant to the provisions of the preceding paragraph, the Company will notify the User a reasonable amount of time in advance.
Article 32 (Changes to the technical specifications of the Service, etc.)
Even if it becomes necessary to modify or remove the eSIM used by the Subscriber due to changes in the technical specifications or other terms of service related to the Service or the renewal of telecommunications equipment, the Company shall not bear the costs required for such modification or removal.
Article 33 (Prohibition of Transfer)
The Contractor may not transfer its status as a Contractor or the rights and obligations it has under these Terms to a third party without the prior consent of the Company.
Article 34 (Severability)
If any part of these Terms is found to be invalid or unenforceable, the validity of the remainder of these Terms will not be affected and will remain valid and enforceable according to their terms.
Article 35 (Consultation)
If any doubt arises regarding the Service or these Terms and Conditions, the Company and the Contractor shall negotiate in good faith to resolve the matter.
Article 36 (agreed jurisdiction)
If litigation arises between the Subscriber and the Company in relation to these Terms and Conditions, the Tokyo District Court or the Tokyo Summary Court shall be the exclusive court of first instance.
Article 37 (Governing Law)
The establishment, validity, performance and interpretation of these Terms and Conditions shall be governed by the laws of Japan.
Established on August 1, 2023
Last updated: June 28, 2024
◆Domestic distributor in Japan: Inplus Co., Ltd. (Japan)
Shibuya Square Building, 3-5-16 Shibuya, Shibuya-ku, Tokyo 150-0002
