接続補償キャンペーンバナー（PC用） 接続補償キャンペーンバナー（スマホ用）

Translation missing: en.campain_202605_page.title1

Because we have proven results, we can offer this! “Connection Guarantee Campaign”
If you cannot connect, receive a full refund + 20% OFF on individual products over ¥2,000

Campaign Overview

Campaign Period
until 8/31 2026
Eligible Products
All Products ※Applicable to short-term plans only.
Campaign Details
① If you were unable to connect, customers who meet the conditions will receive a full refund.
② Get 20% OFF all products when purchasing a single item priced at ¥2,000 or more.

Conditions for Connection Guarantee (Full Refund)

  • You are eligible if you meet any of the following conditions and submit your application within the usage period.
  • Customers whose usage amount is confirmed as 0MB on the data usage confirmation page
  • Customers whose usage amount is confirmed as 0MB during the validity period
  • Customers who have not downloaded the eSIM to their mobile device, etc.

Check your current status under “Data Usage Check”

https://search.t-sim.hk/dataplan/group/inplus

Please enter your eSIM ICCID

Usage Examples (Eligible / Not Eligible)

Eligible

Unused
Expiration date is after the application date

0MB
Limited to customers currently using the service

Not Eligible

Expired
Usage period has expired

In Use
Connection is working properly

How to Apply for the Connection Guarantee

Connection Guarantee Application Step 1

Enter the chatbot

Connection Guarantee Application Step 2

Select the applicable issue

Connection Guarantee Application Step 3

Enter ICCID (*1)

Connection Guarantee Application Step 4

Status Confirmation (*2)

After submitting your information, if you are confirmed as an eligible applicant, our staff will contact you and process your refund according to your payment method.
(We will contact you within 2 business days after your application is submitted.)

■ Support System
During this campaign period, we will provide 24-hour support, including chat support, for connection-related issues.
*Excluding certain maintenance periods.

  • ※1: ICCID is the unique identification number of your eSIM. It is listed in the eSIM delivery email or on your device’s eSIM screen.
  • ※2: Your application status is checked automatically first, and then verified by our staff for the final decision.
    Please note that the displayed result may affect refund eligibility.