Traveling with Friends
【When do you need it?】
• Share photos on SNS with friends
• Search for your next sightseeing spot
• Use map applications
【Recommended Data Amount】
① Unlimited Plan
② Standard Plan 3GB
Because we have proven results, we can offer this! “Connection Guarantee Campaign”
If you cannot connect, receive a full refund + 20% OFF on individual products over ¥2,000
Campaign Overview
- Campaign Period
- until 8/31 2026
- Eligible Products
- All Products ※Applicable to short-term plans only.
- Campaign Details
- ① If you were unable to connect, customers who meet the conditions will receive a full refund.
② Get 20% OFF all products when purchasing a single item priced at ¥2,000 or more.
Conditions for Connection Guarantee (Full Refund)
- You are eligible if you meet any of the following conditions and submit your application within the usage period.
- Customers whose usage amount is confirmed as 0MB on the data usage confirmation page
- Customers whose usage amount is confirmed as 0MB during the validity period
- Customers who have not downloaded the eSIM to their mobile device, etc.
Check your current status under “Data Usage Check”
https://search.t-sim.hk/dataplan/group/inplusPlease enter your eSIM ICCID
Usage Examples (Eligible / Not Eligible)
Eligible
Unused
Expiration date is after the application date
0MB
Limited to customers currently using the service
Not Eligible
Expired
Usage period has expired
In Use
Connection is working properly
How to Apply for the Connection Guarantee
Enter the chatbot
Select the applicable issue
Enter ICCID (*1)
Status Confirmation (*2)
After submitting your information, if you are confirmed as an eligible applicant, our staff will contact you and process your refund according to your payment method.
(We will contact you within 2 business days after your application is submitted.)
■ Support System
During this campaign period, we will provide 24-hour support, including chat support, for connection-related issues.
*Excluding certain maintenance periods.
- ※1: ICCID is the unique identification number of your eSIM. It is listed in the eSIM delivery email or on your device’s eSIM screen.
- ※2: Your application status is checked automatically first, and then verified by our staff for the final decision.
Please note that the displayed result may affect refund eligibility.
Recommended Plans by Scenario
Find the perfect plan for your trip or situation!
Business
【When do you need it?】
• Send important emails
• Attend online meetings
• Reliable & stable connection
+ Peace of mind with a strong network environment
【Recommended Data Amount】
① Premium Plan 2GB+
② Unlimited Plan
Family Trip
【When do you need it?】
• Send videos of fun moments and memories!
• Convenient for travel information and map searches!
• Stay cost-effective while traveling!
【Recommended Data Amount】
① Standard Plan 2GB+
② Unlimited Plan
For Study
【When do you need it?】
• Assignments require email submission
• Use at cafes or libraries
• Quick group research sessions
• Great for “Study with me” streaming
【Recommended Data Amount】
① Unlimited Plan
② Standard Plan 3GB+
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Let’s cheer for the World Championship
